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Internet banking has become one of the fastest and easiest way of banking. Information security issue is the most important one in using Internet and it becomes more crucial while implementing the Internet in banking sectors. This research revealed a lot of risks and threats to the security of online banking information which are increasing day by day. The demand for high security in banking & financial services creates both challenges and new business opportunities.

INFORMATION SECURITY

Information security is the process by which an organization protects and secures its systems, media, and facilities that process and maintain information vital to its operations. Financial institutions and banks protect their information by instituting a security process that identifies risks, forms a strategy to manage the risks, implements the strategy, tests the implementation, and monitors the environment to control the risks.

RISK CONCERN AREAS

Information security in finance and banking can be increased by striving certain objectives like availability, integrity, confidentiality, accountability and assurance. Security objectives can be achieved by Information Security Risk Assessment, Strategy, Controls Implementation, Monitoring & Process Monitoring and Updating. Monitoring and updating makes the process continuous instead of a one-time event. Security risk variables include threats, vulnerabilities, attack techniques, financial institution operations and technology, and the financial institution’s defensive posture.

These standards provide systematic management approach to adopt the best practice controls, quantify the level of acceptable risk and implement the appropriate measures which protect the confidentiality, integrity and availability (CIA) of information. Technical control improves security by Identity Authentication Management, Access Control Technology, Firewall Technology & Encryption technology (key technology). Internal control reduces the harm caused by internal personnel morals risk, the system resources risk and the computer virus.

CONTROLS MECHANISM IN IT ENVIRONMENT

Every bank and FI should identify the events and circumstances whose occurrence could result in a loss to that organisation. These are called exposures. Controls are those acts which the organisation should implement to minimize the exposures. In addition to knowing the cause(s) of exposure that a particular control is intended to act upon, it is also useful to know the type of role the control is intended to perform. There are basically four categories of control:

Deterrent: These controls are designed to deter people (internal as well as external to the organisation) from undesirable behaviour. For example, written policies to deter people from doing undesired activities.

Preventive: These controls prevent the cause of exposure from occurring, or at least minimize the possibility. For example, security-controls at various levels like hardware, system software, application software, database, network etc.

Detective: When a cause of exposure has occurred, detective controls report its existence in an effort to minimize the extent of the damage. Certain fire precautions (such as heat detectors, smoke detectors etc.) fall into this category. Even auditing function can many times be also treated as a detective control.

Corrective: These controls are necessary to recover from a loss situation. For example, without corrective controls in place (in the form of Disaster Recovery Management System), the bank has risk of loss of business and other losses (which could even result in bank going out of business) due to its inability to recover essential IT-based services, information and other resources, after the disaster strikes.

INFORMATION SECURITY POLICIES

Information Security Policies are the cornerstone of information security effectiveness. The Security Policy is intended to define what is expected from an organization with respect to security of Information Systems. The overall objective is to control or guide human behavior to reduce the risk to information assets by accidental or deliberate actions. Information security policies underpin the security and wellbeing of information resources. They are the foundation, the bottom line, of information security within an organization.

We all practice elements of data security. At home, for example, we make sure that deeds and insurance documents are kept safely so that they are available when we need them. All office information deserves to be treated in the same way. In an office, having the right information at the right time can make the difference between success and failure. Data Security will help the user to control and secure information from inadvertent or malicious changes and deletions or unauthorized disclosure. There are three aspects of data security:

Confidentiality: Protecting information from unauthorized disclosure like to the press, or through improper disposal techniques, or those who are not entitled to have the same.

Integrity: Protecting information from unauthorized modification, and ensuring that information, such as a beneficiary list, can be relied upon and is accurate and complete.

Availability: Ensuring information is available when it is required. Data can be held in many different areas, some of these are:

• Network Servers;
• Personal Computers and Workstations;
• Laptop and Handheld PCs;
• Removable Storage Media (Floppy Disks, CD-ROMS, Zip Disks, Flash Drive etc.);
• Data Backup Media (Tapes and Optical Disks).

 Data Loss Prevention: Leading Causes of Data Loss:

• Natural Disasters
• Viruses
• Human Errors
• Software Malfunction
• Hardware & System Malfunction

Computers are more relied upon now than ever, or more to the point the data that is contained on them. In nearly every instant the system itself can be easily repaired or replaced, but the data once lost may not be retraceable. That’s why of regular system backups and the implementation of some preventative measures are always stressed upon.

Natural Disasters: While the least probable cause of data loss, a natural disaster can have a devastating effect on the physical drive. In instances of severe housing damage, such as scored platters from fire, water emulsion due to flood, or broken or crushed platters, the drive may become unrecoverable.

The best way to prevent data loss from a natural disaster is an off-site back up. Since it is nearly impossible to predict the arrival of such an event, there should be more than one copy of the system back up kept, one onsite and one off. The type of media back up will depend on system, software, and the required frequency needed to back up. Also be sure to check backups to be certain that they have properly backed up.

Viruses: Viral infection increases at rate of nearly 200-300 new Trojans, exploits and viruses every month. With those numbers growing every day, systems are at an ever-increasing risk to become infected with a virus.

There are several ways to protect against a viral threat:

• Install a Firewall on system to prevent hacker’s access to user’s data.
• Install an anti-virus program on the system and use it regularly for scanning and remove the virus if the system has been infected. Many viruses will lie dormant or perform many minor alterations that can cumulatively disrupt system works. Be sure to check for updates for anti-virus program on a regular basis.
• Back up and be sure to test backups from infection as well. There is no use to restore virus infected back up.
• Beware of any email containing an attachment. If it comes from anonymous sender or don’t know from where it has come or what it is, then don’t open it, just delete it & block the sender for future mail.

Human Errors: Even in today’s era of highly trained, certified, and computer literate staffing there is always room for the timelessness of accidents. There are few things that might be followed: –

• Be aware. It sounds simple enough to say, but not so easy to perform. When transferring data, be sure it is going to the destination. If asked “Would you like to replace the existing file” make sure, before clicking “yes”.
• In case of uncertainty about a task, make sure there is a copy of the data to restore from.
• Take extra care when using any software that may manipulate drives data storage, such as: partition mergers, format changes, or even disk checkers.
• Before upgrading to a new Operating System, take back up of most important files or directories in case there is a problem during the installation. Keep in mind slaved data drive can also be formatted as well.
• Never shut the system down while programs are running. The open files will, more likely, become truncated and non-functional.

Software Malfunction: Software malfunction is a necessary evil when using a computer. Even the world’s top programs cannot anticipate every error that may occur on any given program. There are still few things that can lessen the risks:

• Be sure the software used will meant ONLY for its intended purpose. Misusing a program may cause it to malfunction.
• Using pirated copies of a program may cause the software to malfunction, resulting in a corruption of data files.
• Be sure that the proper amount of memory installed while running multiple programs simultaneously. If a program shuts down or hangs up, data might be lost or corrupt.
• Back up is a tedious task, but it is very useful if the software gets corrupted.

Hardware Malfunction: The most common cause of data loss, hardware malfunction or hard drive failure, is another necessary evil inherent to computing. There is usually no warning that hard drive will fail, but some steps can be taken to minimize the need for data recovery from a hard drive failure:

• Do not stack drives on top of each other-leave space for ventilation. An overheated drive is likely to fail. Be sure to keep the computer away from heat sources and make sure it is well ventilated.
• Use an UPS (Uninterruptible Power Supply) to lessen malfunction caused by power surges.
• NEVER open the casing on a hard drive. Even the smallest grain of dust settling on the platters in the interior of the drive can cause it to fail.
• If system runs the scan disk on every reboot, it shows that system is carrying high risk for future data loss. Back it up while it is still running.
• If system makes any irregular noises such as clicking or ticking coming from the drive. Shut the system down and call Hardware Engineer for more information.

 ABOUT VIRUSES

A virus is a form of malicious code and, as such it is potentially disruptive. It may also be transferred unknowingly from one computer to another. The term Virus includes all sorts of variations on a theme, including the nastier variants of macro- viruses, Trojans, and Worms, but, for convenience, all such programs are classed simply as .virus..

Viruses tend to fall into 3 groups: –

Dangerous: Such as ‘Resume’ and ‘Love letter’ which do real, sometimes irrevocable, damage to a computer system files, and the programs and data held on the computer’s storage media, as well as attempting to steal and transmit user ID and password information.

Childish: – Such as ‘Yeke’, ‘Hitchcock’, ‘Flip’, and Diamond, which do not, generally, corrupt or destroy data, programs, or boot records, but restrict themselves to irritating activities such as displaying childish messages, playing sounds, flipping the screen upside down, or displaying animated graphics.

Ineffective: – Those, such as ‘Bleah’, which appear to do nothing at all except reproduce themselves, or attach themselves to files in the system, thereby clogging up the storage media with unnecessary clutter. Some of these viruses are ineffective because of badly written code, – they should do something, but the virus writer didn.t get it quite right.

Within all types there are some which operate on the basis of a ‘triggered event’ usually a date such as April 1st, or October 31st, or a time such 15:10 each day when the. ‘Tea Time’ virus activates.

 Protection of computer from virus infection:

• Make regular backups of important data.
• Install antivirus software on computer and use it daily.
• Update the antivirus software with the latest signature files on weekly/fortnightly basis. Antivirus software does no good unless it is frequently updated to protect against the most recent viruses.
• Upgrade the antivirus software when new releases are provided.

Never open or execute a file or e-mail attachment from an unidentified source. If user is unsure of the source, delete it. Recent viruses have been written so that they come from friends and colleagues. Be cautious with attachments even from trusted sources.

If it was sent knowingly, an attachment could still contain a virus. Saving it as a file and running the virus scan software will catch any virus that it has been set up to find, therefore will catch most of them.

 INFORMATION SYSTEMS AUDIT (IS AUDIT)

‘The Working Group on Information Systems Security for the Banking and Financial Sector’ constituted by Reserve Bank of India enumerated that each Bank in the country should conduct ‘Information Systems Audit Policy’ of the Bank. Accordingly Information Systems Audit and Security cell prepare Information Systems Audit Policy. The fundamental principle is that risk and controls are continuously evaluated by the owners, where necessary, with the assistant of IS Audit function.

The business operations in the Banking and Financial sector have been increasingly dependent on the computerized information systems over the years. It has now become impossible to separate Information Technology from the business of the banks. There is a need for focused attention of the issues of the corporate governance of the information systems in computerized environment and the security controls to safeguard information and information systems. The developments in Information Technology have a tremendous impact on auditing. Well-planned and structured audit is essential for risk management and monitoring and control Information systems in any organization.

Safeguarding IS Assets: The Information systems assets of the organization must be protected by a system of internal controls. It includes protection of hardware, software, facilities, people, data, technology, system documentation and supplies. This is because hardware can be damaged maliciously, software and data files may be stolen, deleted or altered and supplies of negotiable forms can be used for unauthorized purposes. The IS auditor will be require to review the physical security over the facilities, the security over the systems software and the adequacy of the internal controls. The IT facilities must be protected against all hazards. The hazards can be accidental hazards or intentional hazards.

Maintenance of Data Integrity: Data integrity includes the safeguarding of the information against unauthorized addition, deletion, modification or alteration. The desired features of the data are described here under:

1. Accuracy: Data should be accurate. Inaccurate data may lead to wrong decisions and thereby hindering the business development process.
2. Confidentiality: Information should not lose its confidentiality. It should be protected from being read or copied by anyone who is not authorized to do so.
3. Completeness: Data should be complete.
4. Reliability: Data should be reliable because all business decision are taken on the basis of the current database.
5. Efficiency: The ratio of the output to the input is known as efficiency. If output is more with the same or less actual input, system efficiency is achieved, or else system is inefficient. If computerization results in the degradation of efficiency, the effort for making the process automated stands defeated. IS auditors are responsible to examine how efficient the application in relation to the users and workload.

It summarizes the influence elements introducing the concept of information technologies in financial and banking industries and analyze the relationship of information technology risk factors. It explores why information security should be a priority for businesses and deals with how a security expert can model potential losses for their organization. It also provides guidelines for professionals to make well informed decisions.

INTRODUCTION

To consolidate framework of rules and regulations on Housing Finance issued by RBI Master Circular DBR.No.DIR.BC.13/08.12.001/2015-16 dated July 1, 2015.

In pursuance of National Housing Policy of Central Government, Reserve Bank of India has been facilitating the flow of credit to housing sector. Since housing has emerged as one of the sectors attracting a large quantum of bank finance, the current focus of RBI’s regulation is to ensure orderly growth of housing loan portfolios of banks.

NATIONAL HOUSING POLICY

As part of the strategy to overcome the colossal housing shortage, the Central Government adopted a comprehensive National Housing Policy which, among other things, envisaged:

1. Development of a viable and accessible institutional system for the provision of housing finance;
2. Establishing a system where housing boards and development authorities would concentrate on acquisition and development of land and infrastructure; and
3. Creation of conditions in which access to institutional finance is made easier and affordable for individuals for construction/buying of houses/flats. This may include outright purchase of houses/flats constructed by or under the aegis of public agencies.

Banks with their vast branch network throughout the length and breadth of the country occupy a very strategic position in the financial system and were required to play an important role in providing credit to the housing sector in consonance with the National Housing Policy.

VARIOUS REGULATIONS

While formulating their policies, banks have to take into account the following RBI guidelines and ensure that bank credit is used for production, constructions activities and not for activities connected with speculation in real estate.

 (a) ACQUISITION OF LAND:

Bank finance granted only for purchase of a plot, provided a declaration is obtained from the borrower that he intends to construct a house on the said plot, with the help of bank finance or otherwise, within such period as may be laid down by the banks themselves.

 (b) CONSTRUCTION OF BUILDING / READY-BUILT HOUSE:

(i) Banks may grant loans to individuals for purchase/construction of dwelling unit per family and loans given for repairs to the damaged dwelling units of families.

(ii) Bank may extend finance to a person who already owns a house in town/village where he resides, for buying/ constructing a second house in the same or other town/ village for the purpose of self-occupation.

(iii) Bank may extend finance for purchase of a house by a borrower who proposes to let it out on rental basis on account of his posting outside the headquarters or because he has been provided accommodation by his employer.

(iv) Bank may extend finance to a person who proposes to buy an old house where he is presently residing as a tenant.

(v) Banks may finance for construction meant for improving the conditions in slum areas for which credit may be extended directly to the slum-dwellers on the guarantee of the Government, or indirectly to them through the State Governments.

(vi) Bank may provide credit for slum improvement schemes to be implemented by Slum Clearance Boards and other public agencies.

(vii) Banks are advised to also adhere to the following conditions, in the light of the observations of Delhi High Court on unauthorized construction:

(a) In cases where the applicant owns a plot/land and approaches the banks/FIs for a credit facility to construct a house, a copy of the sanctioned plan by competent authority in the name of a person applying for such credit facility must be obtained by the Banks/FIs before sanctioning the home loan.

(b) An affidavit-cum-undertaking must be obtained from the person applying for such credit facility that he shall not violate the sanctioned plan, construction shall be strictly as per the sanctioned plan and it shall be the sole responsibility of the executants to obtain completion certificate within 3 months of completion of construction, failing which the bank shall have the power and the authority to recall the entire loan with interest, costs and other usual bank charges.

(c) An Architect appointed by the bank must also certify at various stages of construction of building that the construction of the building is strictly as per sanctioned plan and shall also certify at a particular point of time that the completion certificate of the building issued by the competent authority has been obtained.

(d) In cases where the applicant approaches the bank/FIs for a credit facility to purchase the built up house/flat, it should be mandatory for him to declare by way of an affidavit-cum-undertaking that the built up property has been constructed as per the sanctioned plan and/or building bye-laws and as far as possible has a completion certificate also.

(e) An Architect appointed by the bank must also certify before disbursement of the loan that the built-up property is strictly as per sanctioned plan and/or building bye-laws.

(f) No loan should be given in respect of those properties which fall in the category of unauthorized colonies unless and until they have been regularized and development and other charges paid.

(g) No loan should also be given in respect of properties meant for residential use but which the applicant intends to use for commercial purposes and declares so while applying for loan.

(viii) Supplementary Finance:

(a) Banks may consider requests for additional finance within the overall ceiling for carrying out alterations/ additions/repairs to the house/flat already financed by them.

(b) In the case of individuals who might have raised funds for construction/ acquisition of accommodation from other sources and need supplementary finance, banks may extend such finance after obtaining paripassu or second mortgage charge over the property mortgaged in favour of other lenders and/or against such other security, as they may deem appropriate.

(c) Banks may consider for grant of finance to –

(i) the bodies constituted for undertaking repairs to houses, and

(ii) the owners of building/house/flat, whether occupied by themselves or by tenants, to meet the need-based requirements for their repairs/additions, after satisfying themselves regarding the estimated cost (for which requisite certificate should be obtained from an Engineer / Architect, wherever necessary) and obtaining such security as deemed appropriate.

Lending to Housing Finance Institutions

Banks may grant term loans to housing finance institutions taking into account (long-term) debt-equity ratio, track record, recovery performance and other relevant factors including the other applicable regulatory guidelines.

Lending to Housing Boards and Other Agencies

Banks may extend term loans to state level housing boards and other public agencies. However, in order to develop a healthy housing finance system, while doing so, the banks must not only keep in view the past performance of these agencies in the matter of recovery from the beneficiaries but they should also stipulate that the Boards will ensure prompt and regular recovery of loan installments from the beneficiaries.

Adherence to guidelines on Commercial Real Estate (CRE) exposure

Lending to housing intermediary agencies will be subject to the guidelines on commercial real estate exposure.

Bank finance should, however, not be granted for the following:

(a) Banks should not grant finance for construction of buildings meant purely for Government/Semi-Government offices, including Municipal and Panchayat offices. However, banks may grant loans for activities, which will be refinanced by institutions like NABARD.

(b) Projects undertaken by public sector entities which are not corporate bodies (i.e. public sector undertakings which are not registered under Companies Act or which are not Corporations established under the relevant statute) may not be financed by banks.

QUANTUM OF LOAN

(a) While deciding the quantum of loan to be granted as housing finance, banks should ensure that the LTV ratio for loans are as under:

Category of Loan	LTV Ratio (%)
(a) Individual Housing Loans
Upto ` 20 lakh	90
Above ` 20 lakh & upto ` 75 lakh	80
Above ` 75 lakh	75
(b) CRE – RH	NA

(b) In order to have uniformity in the practices adopted for deciding the value of the house property while sanctioning housing loans, banks should not include stamp duty, registration and other documentation charges in the cost of the housing property they finance so that the effectiveness of LTV norms is not diluted.

(c) However, in cases where the cost of the house/dwelling units does not exceed Rs.10 lakh, bank may add stamp duty, registration and other documentation charges to the cost of the house/dwelling unit for the purpose of calculating LTV ratio.

(d) It has been observed that some banks have introduced certain innovative Housing Loan Schemes in association with developers / builders, e.g. upfront disbursal of sanctioned individual housing loans to the builders without linking the disbursals to various stages of construction of housing project, Interest/EMI on the housing loan availed of by the individual borrower being serviced by the builders during the construction period/ specified period, etc. This might include signing of tripartite agreement between the bank, the builder and the buyer of the housing unit. These loans products are popularly known by various names like 80:20, 75:25 schemes.

(e) Such housing loan products are likely to expose the banks as well as their home loan borrowers to additional risks e.g. in case of dispute between individual borrowers and developers/builders, default/ delayed payment of interest/ EMI by the developer/ builder during the agreed period on behalf of the borrower, non-completion of the project on time etc. Further, any delayed payments by developers/ builders on behalf of individual borrowers to banks may lead to lower credit rating/ scoring of such borrowers by credit information companies (CICs) as information about servicing of loans get passed on to the CICs on a regular basis. In cases, where bank loans are also disbursed upfront on behalf of their individual borrowers in a lump-sum to builders/ developers without any linkage to stages of constructions, banks run disproportionately higher exposures with concomitant risks of diversion of funds.

(f) Banks are advised that disbursal of housing loans sanctioned to individuals should be closely linked to the stages of construction of the housing project / houses and upfront disbursal should not be made in cases of incomplete / under-construction / green field housing projects.

(g) However, in cases of projects sponsored by Government/Statutory Authorities, banks may disburse the loans as per the payment stages prescribed by such authorities, even where payments sought from house buyers are not linked to the stages of constructions, provided such authorities have no past history of non-completion of projects.

(h) It is emphasized that banks while introducing any kind of product should take into account the customer suitability and appropriateness issues and also ensure that the borrowers/ customers are made fully aware of the risks and liabilities under such products.

 RATE OF INTEREST

Banks should charge interest on housing finance granted by them in accordance with the directives on “Interest Rates on Advances” issued by Reserve Bank of India from time to time.

APPROVALS FROM STATUTORY/ REGULATORY AUTHORITIES

While appraising loan proposals involving real estate, banks should ensure that the borrowers should have obtained prior permission from government / local governments / other statutory authorities for the project, wherever required. In order that the loan approval process is not hampered on account of this, while the proposals could be sanctioned in normal course, the disbursements should be made only after the borrower has obtained requisite clearances from the government authorities.

EXPOSURE TO REAL ESTATE

Banks are well advised to frame comprehensive prudential norms relating to the ceiling on the total amount of real estate loans, single/group exposure limit for such loans, margins, security, repayment schedule and availability of supplementary finance and the policy should be approved by the bank’s board. While framing the bank’s policy the guidelines issued by the Reserve Bank should be taken into account.

HOUSING LOANS UNDER PRIORITY SECTOR

The grant of housing loan for the purpose of the priority sector lending targets including reporting requirements will be subject to the instructions on “Priority Sector Lending” as amended from time to time.

The following housing loans are categorised as Priority Sector Advances;

1. Loan for Construction and Purchase: Loans to individuals up to Rs.35 lakh in metropolitan centres (with population of ten lakh and above) and loans up to Rs. 25 lakh in other centres for purchase/construction of a dwelling unit per family provided the overall cost of the dwelling unit in the metropolitan centre and at other centres should not exceed Rs. 45 lakh and Rs. 30 lakh respectively. The housing loans to banks’ own employees will be excluded.
2. Loan for Repairs: Loans for repairs to damaged dwelling units of families up to Rs.5 lakh in metropolitan centres and up to Rs. 2 lakh in other centres.
3. Loan to governmental agency: Bank loans to any governmental agency for construction of dwelling units or for slum clearance and rehabilitation of slum dwellers subject to a ceiling of Rs.10 lakh per dwelling unit.
4. Loan for housing projects: The loans sanctioned by banks for housing projects exclusively for the purpose of construction of houses for economically weaker sections and low-income groups, the total cost of which does not exceed Rs.10 lakh per dwelling unit. For the purpose of identifying the economically weaker sections and low-income groups, the family income limit of Rs.3 lakh for EWS and Rs. 6 lakh for LIG per annum, in alignment with the income criteria specified under the Pradhan Mantri Awas Yojana.
5. Loan to HFC: Bank loans to Housing Finance Companies (HFCs), approved by NHB for their refinance, for on-lending for the purpose of purchase/construction/ reconstruction of individual dwelling units or for slum clearance and rehabilitation of slum dwellers, subject to an aggregate loan limit of Rs. 10 lakh per borrower.
6. Outstanding deposits with NHB on account of priority sector shortfall.

QUESTION HUB (MORTGAGE/HOME LOAN)

Question: Sir I have a home loan now I am suffering for cancer How can bank provide me some financial help

Answer: Most of the banks provide Life insurance and Credit guarantee insurance to their home loan account holder. It means your home loan outstanding is secured with credit life insurance. Banks also provide Top Up Loan for any business/personal purpose to its Home Loan account holders. You may contact to bank for Top Up loan for treatment.

Question: Can I get home loan with furniture?

Answer: Many banks such as Bank of India provides loan for furnishing the house. This loan has same rate of Interest as Home loan. Loan limit is Rs.5 lakhs (15% of Home loan) for furnishing, If Solar PVs on the roof top Rs. 10 Lakhs [To be sanctioned as separate Personal loan with ROI as applicable to Home loan & max. repayment period of 10 years – Extension of charge over property]

Question: What is the rate of home loan interest for purchasing 5th flat?

Answer: Rate of Interest will be same for purchase of first flat or any subsequent number of flats. Margin money will be changed for first flat with second or any subsequent number of flats.

Question: If closed two-wheeler loan effect on home loan?

Answer: No, it will not affect existing home loan any way. If you want to apply for home loan, your loan eligibility amount will increase by reducing your total deduction (Maximum deduction 60% of your income if annal family income is up to Rs. One lakh) after closing of two-wheeler loan.

Question: Can a bank reschedule home loan without given information?

Answer: No, bank can reschedule home loan or any loan on the request of the borrower or after consent of the borrower. Proper notice or information is compulsory for reschedule of any loan account.

 Question: Can a bank extend time period of home loan without giving information how many time period bank can increase?

Answer: No, bank can extend time period of home loan or any loan on the request of the borrower or after consent of the borrower. Proper notice or information is compulsory for reschedule of any loan account. Number of reschedule depends upon RBI and Bank’s own guideline.

Question: How to make a request for home loan status?

Answer: Home loan can apply online on bank’s website or through  www.psbloansin59minutes.com and check the status online. Applicant can apply offline and demand information about status from branch.